Inca Trail
 An adventure through the path of the Sun
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Conditions of the services

We want to be as clear as possible. On this page you will find our Conditions of purchase.

(See the printable version)

The present conditions of purchase apply to the services proposed on this site. Our Agency as well as the trekker commit to respect them if he/she chooses our services. It is entirely up to the trekker to read, understand and accept these conditions and every on-line reservation implies the acceptance of the present conditions. Our Agency shall not be considered responsible if the trekker ignores or misinterpret our conditions. These conditions may vary without prior notice.

Prices

All prices are expressed in US Dollars and they are subject to change without notice. They can also be expressed in other currencies for information only. In this case, the amount indicated is only an estimation based on an average and rounded up exchange rate. The only valid prices are those indicated in US Dollars through the whole Site and those expressed in other currencies on the payment form where the exchange rate used will be considered definitive.

After payment, prices are not subject to any change, even if exchange rates or prices change between the date of purchase and the beginning of the Trek.

Changes after the reservation

When making a reservation request, the trekker gives a series of information such as the dat of the Trek, his name, etc. After the payment of the reservation on-line, some information can be changed, other no:

  • The date cannot be changed. A reservation is personnal and for a specific date. Booked spaces cannot be transfered or modified and a reservation made for one date cannot be sold to someone else, in any case. It is then lost. That is why it is not possible to change the date once the reservation has been made. If, for some reason, the trekker wants to change the date of departure of his Trek, he commits to pay for a new reservation (entrances and porter) which is fixed today at US$ 150.00, fees subject to change without notice. We commit to give the trekker his 2 reservations, the useless one and the new one. The change of the date cannot be considered a case of force majeure and an eventual cancellation is subject to conditions described in the chapter "Cancellations and refunds".
  • Trekkers being part of the Trek cannot be changed. It is not possible then to give your reservation to someone else.
  • The type of Trek (2 days or 4 days) cannot be changed either. See point 1 about the date.
  • Free options such as vegetarian meals or the language of the guide can be changed until 48 hours prior to the Trek.

Passport and other required identity documents

For every reservation, the Ministry of Culture Cusco requires that every trekker must communicate his name, date of birth and his passport number or a National Identity Document (one or the other called below document) for Peruvians (DNI) or for people from countries on the border areas which have an agreement with Peru. Any other document is not accepted because it would be rejected by the authorities. The same document is required before the beginning of the trek to avoid identity theft. The trekker is committed to bring his document the day of the Trek and to make sure it matches the one used during the reservation. In order to avoid any problem, we ask trekker to make a copy of the document used to reserve and to keep it until the day of the Trek.

  • If during the reservation the trekker gives us an incorrect or incomplete document number:
    • If the reservation has not been made yet at the Ministry of Culture Cusco, he must inform us very soon.
    • If the reservation has already been made at the Ministry of Culture Cusco, it is then invalid for the Authorities and must be cancelled, according to our terms and conditions of purchase. The trekker can then make a new reservation, according to available spaces and paying for a new Trek.
  • If the document is renewed between the day of the reservation and the day of the Trek, the trekker is committed to give us a copy of the old document at least 48 hours prior to the Trek and to show it at the entrance of the Trek with the new document. Otherwise, the authorities responsible for the archaeological site might deny him the access.
  • In case the document is lost or stolen a short time before the Trek, the trekker is committed to give us an official loss or theft statement and the information of his new document at least 72 hours prior to the Trek. Otherwise, the authorities responsible for the archaeological site might deny him the access.

These measures are taken in order to guarantee the trekker that Peruvian authorities won't deny him the entry. In case of infringement of points indicated above and if authorities reject the document the day of the Trek, the trekker shall not pretend to get a refund and, not our Agency but the Peruvian authorities won't let him enter the trek.

Also, we offer a discount for students but only if the student has the international student card (ISIC), valid on the date of the Trek. Any other proof, such as a simple written or verbal statement, a national student card or a university card, is not accepted by our Agency or by Peruvian authorities. Besides, the same ISIC card has to be shown to government agents the day of the departure at the entrance to the Trek. To summarize, this discount only applies to student having an ISIC student card and not to all students in general.

If the trekker has a student discount, he/she must show to the Authorities the original ISIC card in addition to his document. If not, the trekker will not be able to do the trek because the authorities will simply deny him/her the acces to the Inca Trail. Our agency will not be considered responsible for this situation.

Itinerary

The itineraries are planned with great care, although, for operational or practical reasons, it may be necessary to change the sequence of activities or the specified route. Even if such cases are rare, in general the itinerary should be treated only as a basic guideline.

Cancellations and Refunds

If, for any reason, the customer wishes to cancel a reservation, he should do so through the cancellation forms available on this Site. Cancellation requests will be processed immediately.

  • If a notification of cancellation is received 30 days (720 hours) or more prior to the date of the beginning of the Trek, we make a 70 % refund of the full payment, in other words, there is a penalty of 30% of the total cost corresponding to administrative and banking fees.
  • If a notification of cancellation is received 29 days (719 hours) to 8 days (192 hours) before the beginning of the Trek, the refund is subject to a penalty of 50% of the total cost.
  • No refund will be made if the notification of cancellation is received 8 days or less (191 hours) before the beginning of the Trek, or in the case of a no-show by passenger(s) or for cancellations made during the trip itself.
  • If a notification of cancellation of a reservation or of a pre-reservation is received before it is made at the Ministry of Culture Cusco the first working day following the reservation request or when the new season opens, the refund will be of the total amount paid, minus an 8% penalty of the amount paid, with a minimum of US$ 35.00, for administrative and banking fees.
  • Some services might be interrupted or cancelled in the last minute due to natural (bad weather, landslides or other) or personal (strikes or other) reasons beyond our control or our provider's control. In that case, no refund will be made. Nonetheless, our Agency will try to do the best to satisfy the Customer.
  • In case of reservation without space availability, we will proceed to a full payment, without any fee.

If a refund of a partial or total amount already paid shall be made following an error not involving the responsibility of nor our Agency neither our payment system or following the choice of the trekker, the refund shall be of the full amount paid minus an 8% penalty of the paid amount, with a minimum of US$ 35.00, for banking and administrative fees. As an example, we can have a double reservation request, a reservation request partially or fully cancelled immediately after, an error on the chosen options, etc.

Refund methods

All payments are made online by credit card. In case of refund, we will deposit the amount directly to the account of the same credit card.

Unavailability after booking

After booking and paying the total amount, our Agency will make as soon as possible the real reservation at the Ministry of Culture Cusco. If for any reason due to our staff or to a third party the real reservation can not be made on time and there are no more available spaces, we will send immediately an email to the customer proposing:

  • to choose another date for the Trek depending on availability. This change of date is charge free, even if the price of the new date has changed.
  • to get a refund. In this case, our Agency will proceed to a full refund, with no additional fees.

Impossibility to make the reservation

During the reservation request made on-line, the client must give complete and real information in order to let us make the reservation. If, after the payment, this information or any other motive related to the customer's responsibility prevents us from making the reservation in the official bureau, for example by giving an incorrect passport number or by having a discount rate without a valid written proof, we will try to solve the problem with the client. If, despite all the efforts, it is impossible to make the reservation, we will make a full refund minus a 8% of the amount paid, with a minimum of US$ 35.00 penalty for banking and administrative fees. For example if the client gave us an incorrect passport number and he never gave us the correct one; or if he paid by mistake for a student or child rate and he refuses to pay the difference.

Payment terms

Unless otherwise agreed in writing, all requested services must be paid in full and in advance following the instructions below. Because the Inca Trail is highly frequented, it is not possible to make the payment in other way than the electronic payment online. Our system accepts several credit cards and they are the only accepted cards. Personal checks, phone orders, wire transfers and any other payment method are not accepted.

Optional services

Our services includ everything as described on our pages. Nevertheless, the customer has the possibility to take additional services, such as renting sleeping bags or having additional porters. Prices of such services will be clearly indicated in the purchase form and the customer will not ask for a separate refund of these additional services before or during the Trek. Once in Cusco, the customer can ask for these services and pay for them directly at the Agency, but this is not recommended because they are subject to availability.

Complaints

If the customer considers necessary to make a complaint about our services once they are finished, he will be able to do so during a 90-day period beginning the day of the end of our services. Only our agency will be able to accept the legitimacy of the complaint and possibly find a solution directly with the client. After this 90-day period, no complaints of any nature will be accepted.

We don't have a "If you find lower prices, we refund the difference" policy. For many reasons, our Agency or others can apply a price variation from one trekker to another, even for the same service and in the same group. Under no circumstances the client may ask for a partial or total refund under the pretext of having paid more than another trekker or having seen it cheaper. Our prices are clearly published on our pages and it is up to the client to judge them and compare them before reserving. The act of reserving with published prices leads to their acceptance. To summarize, no complaint about our prices can be made.

Responsibilities

In all travel arrangements we act on behalf of and with the authorization of our customers, organizing on their behalf and name the transport means, accommodation or other required tourist services. We can thus not assume any responsibility in case of accident, losses, delays or interferences with the tour for reasons of acts of God or other acts that do not involve our responsibility, especially regarding programs and schedules.

 


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